TERMS AND CONDITIONS
Please ensure that the following terms and conditions are understood before placing your order. Any questions will be gladly answered via email- firstname.lastname@example.org.
CANCELLATION OF ARTWORK BEFORE SHIPPING
If a customer wishes to cancel a portrait before it is shipped, a money back guarantee minus the deposit is agreed. The deposit is non refundable.
If a customer is unsatisfied with the final product they should notify Becky on email@example.com within 7 days of its arrival. Changes cannot be made to the portrait at this point as it will have already been varnished, however a 30% refund will be guaranteed once the client has returned the portrait to us in its original condition within 14 days of complaint. The customer must meet the costs of this shipping.
To avoid this circumstance, a photograph of the finished portrait will be sent for approval before it has been varnished and this is the time to request 2 changes maximum if necessary.
Payments and refunds are made in UK pounds. Please note that we cannot be held responsible for any loss due to exchange rate fluctuations if you are purchasing from outside of the UK.
POSTAGE AND PACKAGING
Deliveries are available worldwide. Please note that there is an additional cost for deliveries made outside of the UK, therefore it is recommended to check the price of delivery beforehand.
DAMAGE IN TRANSIT
In the unfortunate event that your portrait is damaged in transit, please photograph the artwork and packaging and send the photographs in an email as soon as possible. The artwork should then be returned in its original packaging at the client’s cost. Once received, Becky will either repair or redo the portrait at no additional cost or offer a full refund.
We retain copyright on all artwork produced and we reserve the right to use the artwork created by Becky on our website, for prints and promotional material. If clients are uncomfortable having their commissioned artwork used for prints and promotional material, please make this known upon ordering.
Your personal information is strictly confidential and will not be sold, distributed or leased to third parties.